Privacy policy

Last updated: November 10, 2026

This policy is published in English.

1. Introduction

Driverly is run by Bilal Oleik, an individual based in Lebanon, Beirut, and is not a registered company. "We" means that person. Driverly helps delivery drivers track orders through a mobile app and WhatsApp messages to clients.

This policy covers drivers and the clients they deliver to, even if a client never installs the app. Driver accounts are for people aged 18 or over.

2. Information we collect

Drivers

We collect your username, password, name, mobile number and any profile details you add, such as an email or address. We also keep your orders, companies, stores, cash and credit records, app settings, push notification token and notifications.

We count banner views and taps without linking them to your name. We don't use advertising identifiers, analytics or crash-reporting tools.

Clients

We get your name, phone number and delivery details from the driver. If a driver asks for your location, we send you a WhatsApp message with your name, the store's name and the driver's phone number. Sharing your location is your choice, and we keep what you send us about the order.

Shared location records. When you share your location on WhatsApp, we keep the latest location and address, your last text reply, and the time of your share against your phone number. We may reuse that location for later orders to the same number, including orders from a different Driverly driver, so you don't have to be asked again.

The driver's account also keeps a saved contact with your name, number and any pin. To have your details removed and stop our messages, send "DELETE MY DATA" in the Driverly WhatsApp chat, or see driverly.online/client-data. We do it within 30 days. Your past orders stay in the driver's records without your name, number or location.

Driver location

The app doesn't track you. We don't store your live position or send it to our servers, and the app never uses location in the background. Refusing permission doesn't stop you managing orders.

Your position is used on your phone only: for the blue dot on the Map screen, when you tap My location in the picker, and once to sort stops when you open Nearest orders. Google and your navigation app may process device location under their own terms.

A location of yours reaches us only if you confirm a pin on an order, forward one to the Driverly WhatsApp number, or share one on WhatsApp that matches an open order for your number.

3. How we use your information

We use personal information only to run Driverly: to review accounts, manage orders, ask clients for locations, reuse saved locations, keep credit records, send notifications, look up addresses, prevent abuse, fix faults and meet legal duties. We don't sell it.

4. Data sharing and disclosure

We share information only as needed to run Driverly:

• Google: hosting, database, sign-in, logs, maps, address lookup and push notifications (privacy policy).
• Meta: WhatsApp messages, replies and shared locations (privacy policy).
• People on an order: the client gets the driver's phone number and the store's name; the driver sees the client's replies and location.
• Authorities or advisers: when the law or a legal claim requires it.

If Driverly moves to another person or company, including one formed to run it, information may move with it. We will tell drivers first.

5. Data security

We use technical and organizational measures to protect personal information from unauthorized access, change, disclosure or loss. These include encryption by our hosting provider, access controls and audit logs of admin actions. No system is fully secure.

6. Data retention

We keep personal information only as long as needed for the purposes in this policy, unless the law requires or allows longer. Saved client locations stay until replaced or until the client asks us to delete them. When a client asks us to stop messaging them, we keep a one-way code made from their number, not the number itself, so we can honour it. When a driver's account is deleted, we keep its credit records without any names, references or notes, so our accounts stay correct; they are no longer linked to the driver's name or phone.

7. Your rights

Depending on where you live, you may ask to see, copy, correct or delete your information, object to or limit its use, or withdraw consent. You may also complain to a data protection authority.

Email privacy@driverly.online to make a request. We may ask you to confirm the account or phone number is yours, and we aim to reply within 30 days. Drivers can also request account deletion in the app (My Profile, Delete account) or as described at driverly.online/delete-account. We review each request and delete the account within 30 days. We can remove only what Driverly holds, not copies a driver keeps elsewhere.

You can turn off location and notifications in your phone's settings.

8. International transfers

Our service providers operate in several countries, including Qatar and the United States, so your information may be processed outside your country. Where the law requires it, we apply appropriate safeguards, such as our providers' contract terms.

9. Changes to this policy

We may update this policy. We will post any changes on this page with a new "Last updated" date.

10. Contact us

For questions about this policy or your information, or to make a privacy request, email privacy@driverly.online.